© Concerto Support Services 2021
News and Announcements
Important Information

Estates and Business Services Business continuity.


You may already be aware that Leicester City Council has invoked its business continuity plan which includes how we manage and support our properties. This encompasses all aspects of our work within Estates and Building Services, whether maintenance (planned or reactive),project works, or consultancy. In this unprecedented and fluid situation we continue to dynamically assess our work and remain focussed on ensuring the safety of our buildings, the occupants and the public.  

With immediate effect the following will apply:-


 All works to be Self-reported via EstAR (primary means of contact


As an alternative we will accept requests sent to EBShelpdesk@leicester.gov.uk but these works may take longer to action.


Please note the following:

  • Emergency and critical works will be the only orders placed by our helpdesk and subject to triage by our maintenance team first
  • Response times may be affected.
  • Planned maintenance (PPM) is being reviewed and only statutory works will be ordered

 Thank you in advance for your continued support.


Estates and Building Services

Posted by Concerto Admin on 06/Mar/2019